Virtual Fitting Room
FREQUENTLY ASKED QUESTIONS:
Q How long does it take to receive my garment?
A Delivery time is approximately a 4-6 week turn-around. Depending on the time of year, expect from around October to December, turn-around 6 - 8 weeks.
Q What if my garment doesn’t arrive within four weeks?
A If there is a delay in meeting the desired timeline, YOU will be contacted by Margherita, the Maker of your Garment.
Q Where is my garment made?
A Custom Made in-house by Yours Truly, Margherita Caruana, Independant Designer and Maker at The MishNMesh Studio and Gardens, Leyburn, Qld, 4365 Australia.
Q How do I care for my garment? Garment softens, best after washed.
*Hand-wash in Cold Water/Drip Dry/Cool position NOT IN DIRECT SUNLIGHT
*Do not tumble dry cotton
* Warm iron, if you so wish, but not necessary *no fuss *no iron
*do not use chlorine bleach or fabric softener.
Q What if my garment doesn’t fit?
A MishNMesh offers a 'Customer Satisfaction Guarantee' on each piece, whether they be 'ready-to-wear' or 'custom-fit'.
If the garment is not to your satisfaction, I will replace it with a new one.
(Note: RETURNS/ADJUSTMENTS within 14 days)
Q What about a Follow Up?
A Yes, most definitely. I consider this to be the most vital factor in maintaining and nurturing a customer/client relationship.
Sometimes it is done by phone or text message, and other times, by email.
We can also CHAT by MESSENGER.
Margherita, the bespoke dressmaker.