Virtual Fitting Room

 

FREQUENTLY ASKED QUESTIONS:

Q How long does it take to receive my garment?

A Delivery time is approximately a 4-6 week turn-around. Depending on the time of year, expect from around October to December, turn-around 6 - 8 weeks. 

 

Q What if my garment doesn’t arrive within four weeks?

A If there is a delay in meeting the desired timeline, YOU will be contacted by Margherita, the Maker of your Garment.

 

Q Where is my garment made?

A  Custom Made in-house by Yours Truly, Margherita Caruana, Independant Designer and Maker at The MishNMesh Studio and Gardens, Leyburn, Qld, 4365 Australia.

 

Q How do I care for my garment? Garment softens, best after washed.

*Hand-wash in Cold Water/Drip Dry/Cool position NOT IN DIRECT SUNLIGHT

*Do not tumble dry cotton  

* Warm iron, if you so wish, but not necessary  *no fuss  *no iron  

*do not use chlorine bleach or fabric softener.

 

Q What if my garment doesn’t fit?

A MishNMesh offers a 'Customer Satisfaction Guarantee' on each piece, whether they be 'ready-to-wear' or 'custom-fit'.   

If the garment is not to your satisfaction, I will replace it with a new one. 

(Note:  RETURNS/ADJUSTMENTS within 14 days)

 

Q What about a Follow Up?

A  Yes, most definitely.  I consider this to be the most vital factor in maintaining and nurturing a customer/client relationship.  

Sometimes it is done by phone or text message, and other times, by email. 
We can also CHAT by MESSENGER.

 Margherita, the bespoke dressmaker.